Robot vacuum will not connect to a new router

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Illustration of a robot vacuum, home router and phone with an abstract connection symbol
AI-generated editorial illustration of a generic robot vacuum; not a photograph of a reviewed product.

A replacement router may use a different network name, password or security configuration even in the same house. The robot does not automatically know those changes.

Start with these checks

  1. Compare the new network details with the robot's supported Wi-Fi requirements.
  2. Keep the phone and robot near the router during the documented pairing process.
  3. Update or reset the robot's Wi-Fi connection using model-specific instructions.

What this looks like at home

Reusing the old Wi-Fi name can help some devices, but a changed security mode may still require setup changes.

Check the exact model’s network requirements

Check What matters
Band support Read the model requirement before changing router settings.
Coverage Check reception where the dock normally sits.
Permissions Allow only the official app permissions needed for setup.

A mistake to avoid

Do not broadly disable network security just to complete pairing.

Buy a part only after identifying the cause

Check the exact model and part reference before buying. If cleaning resolves the problem, a replacement may be unnecessary.

Browse Amazon UK results for dual band wifi access point. These are search results, not a verified recommendation for your particular machine.

What the result tells you

Record the router model and the robot's supported Wi-Fi bands, without sharing passwords. If the device paired on the old router, explain exactly what changed in the network replacement.

Related guidance

Sources and scope

Checked on 9 September 2026. Manufacturer instructions apply to the models they name; use your own exact manual for button sequences, removable parts and cleaning permissions. Product specifications are advertised claims. Examples illustrate decisions and are not hands-on test results.

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